Terms of Service

1. Definitions

In these Terms of Service:

• "Company", "we", "us", "our" refers to Quirky Zones Limited
• "Services" refers to all educational content, courses, and related services provided
• "User", "you", "your" refers to any individual accessing our services
• "Content" refers to all materials, including text, videos, exercises, and assessments
• "Platform" refers to our website and online learning environment

2. Acceptance and Modifications

By using our services, you confirm that:

• You are at least 16 years of age
• You have the legal capacity to enter into these terms
• You agree to comply with all applicable laws and regulations

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

3. Account Registration and Responsibilities

3.1 Account Creation

To access certain services, you must create an account by providing accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised access
• Keeping your account information up to date

3.2 Account Restrictions

You may not:

• Share your account with others
• Create multiple accounts for the same individual
• Use automated systems to access our services
• Attempt to circumvent security measures

4. Course Enrollment and Payment

4.1 Course Access

Upon successful payment, you will receive access to the enrolled course materials. Access is granted for the duration specified in the course description.

4.2 Payment Terms

• All prices are listed in British Pounds (GBP) and include applicable VAT
• Payment is required in full before course access is granted
• We accept major credit cards and other payment methods as displayed
• Prices may change without notice for future enrollments

4.3 Refund Policy

We offer refunds under the following conditions:

• 14-Day Money-Back Guarantee: Full refund if requested within 14 days of purchase with less than 25% course completion
• Technical Issues: Full refund if we cannot resolve technical problems preventing course access
• Course Cancellation: Full refund if we cancel a course before completion

Refunds are processed within 5-10 business days and returned to the original payment method.

5. Intellectual Property Rights

5.1 Our Content

All course materials, including but not limited to text, videos, images, software, and assessments, are protected by copyright and other intellectual property laws. This content is owned by Quirky Zones or our licensors.

5.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our content solely for personal, non-commercial educational purposes. You may not:

• Reproduce, distribute, or publicly display our content
• Create derivative works based on our materials
• Reverse engineer or attempt to extract source code
• Remove copyright or proprietary notices
• Share login credentials or course access with others

5.3 User-Generated Content

Content you submit (assignments, forum posts, etc.) remains your property, but you grant us a worldwide, royalty-free license to use, modify, and display such content for educational and promotional purposes.

6. Acceptable Use Policy

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Harass, threaten, or harm other users
• Attempt to gain unauthorised access to our systems
• Use our services for commercial purposes without permission
• Distribute malware or engage in hacking activities

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these terms. By using our services, you consent to the processing of your data as described in the Privacy Policy.

8. Course Completion and Certification

8.1 Completion Requirements

To receive a certificate of completion, you must:

• Complete all required modules and assessments
• Achieve the minimum passing grade (typically 70%)
• Submit all required assignments
• Complete the course within the specified timeframe

8.2 Certificate Validity

Our certificates represent completion of our educational programme and are not equivalent to academic degrees or professional certifications unless specifically stated. Some certificates may be recognised by industry bodies as indicated in course descriptions.

9. Service Availability and Technical Support

9.1 Service Availability

We strive to maintain 99.5% uptime but cannot guarantee uninterrupted service. We reserve the right to suspend services for maintenance, updates, or security reasons with reasonable notice when possible.

9.2 Technical Support

We provide technical support during business hours (Monday-Friday, 9 AM-5 PM GMT). Support is available via email and our contact form. Response times vary based on issue complexity and support volume.

10. Disclaimers and Limitation of Liability

10.1 Educational Disclaimer

Our courses are for educational purposes only. We do not guarantee:

• Employment opportunities or career advancement
• Specific learning outcomes or skill acquisition
• Compatibility with all systems or browsers
• Error-free or uninterrupted service

10.2 Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount you paid for the specific service that gave rise to the claim. We are not liable for indirect, incidental, or consequential damages.

11. Indemnification

You agree to indemnify and hold harmless Quirky Zones, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting us. Termination does not entitle you to refunds except as specified in our refund policy.

12.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these terms or our policies
• Engage in fraudulent or illegal activities
• Fail to pay applicable fees
• Pose a security risk to our platform

13. Governing Law and Dispute Resolution

These terms are governed by English law. Any disputes will be resolved through:

1. Direct Communication: Good faith negotiations
2. Mediation: Through a recognised mediation service
3. Arbitration: Binding arbitration under English arbitration rules
4. Courts: English courts as a last resort

14. Severability and Entire Agreement

If any provision of these terms is found unenforceable, the remaining provisions remain in effect. These terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Quirky Zones.

15. Contact Information

For questions about these Terms of Service, please contact us: